Your dog mut be free from infection and up-to-date with their vaccinations

Please give your dog adequate opportunity to relieve themselves before his/her groom. Re-bathing  a soiled dog may result in extra charges

Dogs with matted coats need extra attention during their grooming session. Mats left in a dogs coat can be uncomfortable and painful . We do not wish to cause serious or undue stress and will not continually de-matt your dog for you. Mats can be very difficult and painful to remove. If a dog is severely matted WE WILL SHAVE ITS COAT. In order to shave a matted dog, we need to get the clipper blade between the mat and the skin so this will result in a very short hair cut which can dramatically alter your dog's appearance and may expose pre-existing skin complaints.

Removing a heavily matted coat carries the risk of nicks, cuts or abrasions due to warts, moles or skin folds trapped in the mats. Heavy matting can also trap moisture and urine near the dog's skin, allowing mould, fungus or bacteria to grow, causing irritations that existed prior to the grooming process. Your written permission will be required to shave off a matted coat.

Whilst every care and attention is given to your dog, they are accepted at the owner' risk. Our first concern is for the welfare of your dog, so in the invent of injury or illness, a vet may be called in and unless it can be clearly shown that we are liable, all costs in connection with and in the carrying out of their instruction, shall be at the owner's expense.

It is highly recommended that you bring a puppy to experience grooming as soon as they've had their second set of injections. The first grooming experience for a puppy (or any age dog) requires patience and understanding.  More time may be necessary to work with younger pets.

Nervous or aggressive dogs require more time, as they need to be slowly and gently introduced to every aspect of the grooming process. They may also require more than one groomer for safety/reassurance. Extra charges will apply to these dogs. We reserve the right to refuse a dog that may pose a risk of inury to itself or to us.

Aged, ill and disabled pets can sometimes find the grooming procedure stressful and grooming can expose hidden medical problems or aggrevate an existing one during or after the groom. Because these pets have a greater chance of injury, these pets will be groomed for cleanliness and comfort rather than style

Payment will be made on collection of the dog. Estimates are based on a typical example of a breed with a coat in good condition, if your dog requires extensive brushing, washing or clipping or is a very large example of the breed, you will be charged extra.

You will be given an estimated time for collection, but please do wait for us to call you to say your dog is ready. Sometimes, due to the condition of the coat or the behaviour of the dog they may be ready before/after the estimated completion time. Owners must collect pets as soon as possible after we call you, uncollected pets will be charged a sitting fee. We are not a dog sitting service, dogs know when their groom is over and are anxious to go home

We reserve the right to refuse a dog that presents a risk of injury to itself or us 

If you expect to be late for your appointment, please ring and let us know, as your appointment may be given away if we think you're not coming. Charges will be applied to subsequent grooming appointments if  you fail to turn up for an appointment and do not notify us.  If you fail to show up for an appointment on more than one occasion, you may be required to pre-pay a non-refundable deposit for subsequent appointments.  

There is always the possibility that an accident could occur. Grooming equipment is sharp and we are working on live animals.  Even though we use extreme caution and care in all situations, possible problems could arise including: cuts, nicks, scratches, quicking of nails, etc. In most cases, this can happen when a dog is wiggling or moving round.  Every effort will be made to ensure your pet is groomed as safely as possible